Strategic planning and execution

Collaboration is key when it comes to defining a strategic vision and goals for a company. By working together, teams can ensure that operational strategies are aligned with the overall mission of the company, creating a cohesive and unified approach. It's also important to stay up to date with industry trends in order to inform product development. By analyzing market trends and customer needs, companies can ensure that their products are meeting the demands of the market and staying ahead of the competition. Overall, collaboration, alignment, and analysis are essential components in driving the success and growth of a company.

Finding and growing dedicated individuals who can contribute to the overall growth and development of the company is crucial in this day and age. Techbok can assist you with recruitment and talent management, as well as fostering a positive and collaborative company culture. Additionally, we support the monitoring staff performance, collaboration with stakeholders, and management of teams within the organization as required. With a strong leadership and communication experience, Techbok is well placed to support this crucial piece of the future success of your business.

Talent Scaling

Operational oversight and administration

At Techbok, we offer a range of services to help improve operations and processes within your business. Our team can work with you to identify areas for improvement, as well as opportunities for automation. We also specialise in implementing audit, logging, and monitoring solutions to ensure everything runs smoothly. Our operations admin staff can effectively manage tasks and document standard operating procedures to streamline operations and enhance productivity for example building resource allocation processes. The key is to work closely with our clients to ensure that their operations and processes are aligned with their business goals.

Techbok offers comprehensive supplier and vendor management services, ensuring that your business is connected with reliable and efficient partners. Our team has experience to handle all aspects of IT operations, from managing hardware and software licenses to providing essential tooling for your organisation. Furthermore, we understand the importance of compliance and security in today's digital landscape, which is why we facilitate with external legal counsel to deliver contracts, security, and GDPR requirements. With our expertise and commitment to excellence, you can trust us to handle the intricate details of your business operations, allowing you to focus on your core objectives.

Business Operations

Customer Engagement

Building relationships with customers and encouraging them to interact and share their experiences with you helps to create repeat purchases, positive recommendations, and garner valuable feedback. Techbok helps clients to actively engage their customers, and improve processes and monitoring of the relationship with the customer. We can help with setting up customer support teams and processes, key metric setup and monitoring and fractional engagement, managing engagement teams as necessary.

Customer Support

Good customer support is essential for building trust and loyalty with customers, and can ultimately lead to repeat business and positive word-of-mouth referrals.

Key metrics

Implementing and understanding an NPS and building strategic improvements from them. Monitoring KPIs allows companies to make data-driven decisions to enhance the overall customer experience.

Team coaching and mentoring help drive productivity and performance in the team. Supporting great people in your organisation grow into key roles is crucial to long term success.

Management